Data Protection and Compliance Officer
If you have any concerns about your data, the way we process your data our how it is stored please contact our Data Protection and Compliance Officer, Lorna McGlone.
Roberts Jackson Solicitors
How Your Data is Collected
We collect through the use our contact forms on our website, landing pages or other marketing material. There are clear checkboxes underneath all of our forms that allows you to choose what method of contact you do or do not want to receive from Roberts Jackson Solicitors.
Your Right to Opt Out
You can request that your data be deleted by Roberts Jackson Solicitors at any time. If you have previously given your consent using check boxes for method of contact this does not affect your right to opt out of contacting you and removing your data.
If you wish to opt out from all communication or wish to have your data removed please email:
Sharing Data with third parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. You can find specific information on these third parties further down this page.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How We Use Your Data
Any of the information we collect from you may be used in one of the following ways:
• To contact you to discuss the details of your potential claim to see if we can investigate the matter further
• To discuss where you may have a potential claim in any another area of Industrial Disease
• To personalise your experience
(your information helps us to better respond to your individual needs)
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
Protecting your information
We implement a variety of security measures to maintain the safety of your personal information when you submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
By selecting certain tick boxes that are placed on our contact forms found around our website, landing pages and other marketing material, you are providing us with legal consent to use your data to make contact with you via the corresponding methods you have selected.
Any data we collect is primarily received and used by Roberts Jackson Solicitors only. The data is telephone, email address and name. We will always treat your personal details with utmost care. We will never sell them to other companies for marketing purposes. If we take a case on and you enter into a contract with us, we will request to share your data with numerous parties which will include medical agencies, defendant solicitors, insurance companies and barristers.
Visitors to our websites
When someone visits www.robertsjackson.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We also use a third party service called Hotjar in order to collect user behaviour and carry out live recordings of site visits in order to enhance a user’s experience based on the data it collects. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Hotjar to make, any attempt to find out the identities of those visiting our website.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We use a third party service, WordPress.com, to publish our website, and some of our conference microsites. These sites are hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.
People who contact us via social media
We use a third party provider, Tweetdeck to manage our Twitter interactions.
If you send us a private or direct message via Twitter the message will be stored by Tweetdeck for three months. It will not be shared with any other organisations.
People who use our LiveChat service
We use a third party provider, Tidio, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.
You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.
While using the service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address (“Personal Information”). Log Data
Tidio collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We use an external hosting service provided to us by IOMart who manage and maintain our hosting server externally and off site from our offices. Any data you input to our website such as names, email and phone numbers will be stored on this server. We do not make, and do not allow IOMart to make, any attempt to find out the identities of those visiting our website. Our server is dedicated to us and not shared meaning your data cannot be accessed by anyone else.
In order to gather contact details via our forms featured on our website we use a WordPress “Plugin” known as WPForms. WPForms do not store any data or information gathered through the forms on their servers unless absolutely necessary.
Any existing or previous client may receive text survey questions from us as part of our Net Promoter Scores exercise which ensures we are providing a high level of client care. We use a third party known as Meercat SMS to send and receive these messages. If you have a claim with Roberts Jackson Solicitors it is possible that we will input your name and mobile number into our personal online Meercat SMS dashboard in order to conduct these surveys.
Testimonials and Client Feedback
Our clients are asked for feedback once their case has come to successful conclusion. We may use any feedback you provide us for promotional purposes by using word for word comments on our website, review sites such as Solicitor.info or on social media channels twitter, Facebook & Linkedin. We only use these comments if you have answered “yes” to the question on the bottom of our feedback form which reads: “Would you be happy for us to use your name and any of the above comments on our website or in any other material as a testimonial?”
We may accompany the comments with your name and the type of case you have had.
We use a third party email marketing tool called Mailchimp to communicate offers or other important information with our clients. If you have signed paperwork with us to run your case we will send you the occasional promotional offer to your email account. Your name and email address is entered into our online Mailchimp dashboard and is removed after a month of the email being sent to you.
Case Summaries – Award Submissions
If you have a case with us that settles for a significant amount of compensation or is unique we may use the case details and settlement amounts within award submissions. We submit for various awards every year and many ask for examples of cases we have settled. We are likely to include the case details, compensation amounts, your name and the type of case you have claimed for. Please note that we mark all identifying factors of the case summaries as confidential including your name and settlement amount. Award submissions are read by a selected judging panel of industry professionals.
Facebook – Custom Audience Lists
For advertising purposes we submit previous and existing customer details to Facebook in order to match your profile to other potential customers. We use telephone numbers, names and email addresses so Facebook can find similarities in yours and other peoples profiles. All the data is hashed locally before being uploaded to Facebook a matched to create a target audience. Hashing turns the data in the customer list into short fingerprints that can’t be reversed. It happens before the data is sent to Facebook. The matched and unmatched hashes are then deleted.
Your Individual Rights
The GDPR provides the following rights for individuals:
1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling.
For a full explanation of what these rights entitle you to please visit the ICO website where you can see a full summary relation to the above individual rights.