Hair salon pays £5,000 compensation to customer left looking like a ‘scarecrow’
A young woman has received £5,250 in compensation after a disastrous hair treatment left her looking like a ‘scarecrow’.
Charlotte Jones, 27, was left with a burning scalp and straw-like hair after she paid £60 to have her brunette locks bleached blonde.
She says she spent 11 hours in the Nottingham salon, and received five separate bleaching treatments after the first one turned her hair bright orange.
The trainee who botched the hairdo tried to convince Charlotte the treatment was a success.
But it was so bad that Charlotte had to wear a hat for three months and became a social recluse.
She says her hair began to fall out in clumps, and a follicle specialist advised her to shave her head and re-grow her locks from scratch.
She sued the salon, ’28 for Girls and Boys’, and has now received a £5,250 out-of-court settlement after a long legal battle.
Charlotte, an administrator at Nottingham Trent University, decided to get a makeover in August 2009 after she broke up with her boyfriend of nine years.
She said: ‘After going through the break-up I decided that as blondes were meant to have more fun I’d dye my glossy brown locks at a local salon.
‘I’d never coloured my hair before and spent a fortune on keeping it in immaculate condition. So I arranged several consultations and carefully chose a salon I thought I could trust.
‘But it turned out I really chose the wrong one. The first time they bleached my hair it turned ginger they then tried to rectify it by bleaching my locks a further four times.
‘Eleven hours later my scalp was stinging viciously but the pain was nothing compared to the horror I felt when I saw the finished result.
‘My luscious locks were now frazzled and straw-like. I looked like a scarecrow. I felt as if I’d been in a terrible car smash.
‘My mum, who used to be a hairdresser, then came into the salon and was completely stunned at what they had done to me.
‘I sought an apology and the salon manager admitted my hairdresser was a trainee and uninsured. But they even tried to pretend my hair looked good.’
The salon has now accepted full liability for Charlotte’s botched haircut.