At Roberts Jackson we understand that people can have many questions about their claim and often a misunderstanding of the claiming process can lead to people not making a claim. It is important that if your health has been affected by your work that you should always investigate whether you are entitled to compensation.
Below is a list of our most frequently asked questions about the claims process, however if you have a question that is not addressed then please contact one of our advisors on 0800 001 4496 who can offer you free advice or alternatively contact us via our live chat facility on our website.
I don’t want to harm my old employer financially, where does my compensation come from?
We understand that many people don’t want to claim because they might have been friends with their boss or they enjoyed their time there. If you do make a claim for a work related injury we obtain your compensation from your employers “Employers Liability Insurance” policy that was taken out when you started your employment. We then will obtain any compensation from the insurance company in question.
Will I have to go to court?
Often people are worried about having to go to court for their injury. We understand that this can be an uncomfortable experience however it is very rare for this to be the case with most cases settling before any court dates. If the situation arises in which you do have to go to court we will provide you with all the support necessary and will make sure we do all the hard work.
How much will it cost me?
We offer a “No Win No Fee” agreement to all our clients meaning that if your case is unsuccessful you won’t have to pay a penny. This gives our clients the confidence that they will not be financially responsible for anything regarding their claim. In the event of successful claim, Roberts Jackson Solicitors will take a standard 25% success fee from your compensation.
I’m retired and haven’t worked for years. Can I still claim?
It all depends on what kind of injury you are claiming for. The standard time limit to bring a claim is 3 years since the date of the incident however some conditions caused by work can take years to develop. In the event of a slow developing condition caused by work, your time limit would start from the day you were made aware that your condition was significant and has been linked to your previous employment.
If you are unsure if your condition is linked to your work and you would like to find out if you can still bring a claim, we would urge you to give us a quick ring to discuss the situation with one of our advisors who will be able to tell you where you stand.
I’m not sure if my injury is from work or just old age, what should I do?
People are often in doubt about whether their injury was or is caused by their workplace. This means they might not receive the proper help or compensation that they deserve. We suggest that you notify your employer of your concerns. After this (depending on the injury) you should call our free helpline with your question and one of our advisors will point you in the right direction.
How long will it take? Will you keep in touch?
The duration of a case is always an important issue for our clients as they want to know when they can expect financial reimbursement for their injury, however how long your case will run can depend on too many factors to give a definitive answer. What we can promise is a team of highly qualified solicitors to deal with your case meaning it will be as fast as possible. With client care being our primary focus we promise to update our clients on a monthly basis. This is subject to your requirements; the amount you would like to be updated is up to you. We also aim to answer all questions or queries a.s.a.p.
If you have any queries or questions that are not answered on this page or any of our other FAQ pages (see below), then please get in touch today or use the live chat facility found on the right hand side of our website.